GEPCO Complaint Numbers – Customer Complaint Management System

BySyed Ahmed

Gujranwala Electric Power Company (GEPCO) has established an efficient complaint management system to address customer concerns and prioritize customer care in 2023. If you are facing any electricity-related issues, the GEPCO complaint numbers representatives are available 24/7 to assist you in resolving your problems.

The GEPCO helpline staff is dedicated to resolving your issues quickly or providing you with the appropriate guidance. Below is the contact information for GEPCO that you can use to get in touch with them for fast and effective problem resolution.

PH: 055-9200505

GEPCO Helpline Contact Numbers

Electricity consumers in the GEPCO region can reach out to the following helpline numbers to report issues such as excessive load shedding, incorrect billing, poor electricity supply, or transmission problems:

Customer Service CenterContact NoLocation
CSC GEPCO HQ055-9200505GEPCO HQ, 565-A, Model Town, GT Road, Gujranwala.
CSC Gujrat053-9260290GEPCO Complex, G.T Road, Gujrat.
CSC Sialkot052-9250693-94GEPCO Colony, Shahabpura Road, Sialkot.
CSC Narowal0542-412666132 KV Grid Station Narowal.

GEPCO Complaint Numbers – Customer Service Centers Punjab, Pakistan

GEPCO has launched customer care centers across different regions. You can either call the GEPCO helpline numbers or visit your nearest customer service center to lodge your complaints and track their status.

Below is a list of helpline numbers for relevant operation circles of GEPCO:

Office NamePhone
MODEL TOWN SUB DIVISION GRW-1055-9200545
GARJAKHI GATE SUB DIVISION GRW-1055-4218560
BAGHBANPURA SUB DIVISION GRW-1055-4215104
CITY SUB DIVISION GRW-1055-9200579
FAROOQ GUNJ SUB DIVISION GRW-1055-4215103
CIVIL LINE SUB DIVISION GRW-2055-9200543
SHERANWALA BAGH SUB DIVISION GRW-2055-9200806
T.M.KHAN SUB DIVISION GRW-2055-3203624
WHADAT COLONY SUB DIVISION GRW-2055-4556566
G.T. ROAD SUB DIVISION GRW-2055-4296006
CHAMAN SHAH SUB DIVISION GRW-2055-3201900
Q.D.SINGH SUB DIVISION GRW-3055-4710237
LADHEWALA SUB DIVISION GRW-3055-3292414
KHIALI SUB DIVISION GRW-3055-4277744
CHAND-DA-QILA SUB DIVISION GRW-3055-4287252
KAMOKE SUB DIVISION NO-1 KMK055-6815029
KAMOKE SUB DIVISION NO-II KMK055-6815034
KAMOKE SUB DIVISION NO-III KMK055-6815035
WANDHOO SUB DIVISION KMK055-6798119
EMINABAD SUB DIVISION KMK055-3263597
NOWSHERA VIRKAN SUB DIVISION NO.1 N.V055-6760015
NOWSHERA VIRKAN SUB DIVISION NO.2 N.V055-6760088
TATLEY AALI SUB DIVISION N.VIRKAN055-6281046
NOKHAR SUB DIVISION N.V055-6728823
WAZIRABAD SUB DIVISION-1 WZD055-6600921
WAZIRABAD SUB DIVISION-II WZD055-6600922
GHAKKHAR SUB DIVISION WZD055-3884446
AHMAD NAGAR SUB DIVISION WZD055-6666346
NIZAMABAD SUB DIVISION WZD055-6600923
ALIPUR CHATHA SUB DIVISION WZD055-6333615
HAFIZABAD SUB DIVISION-1 HZD0547-523421
HAFIZABAD SUB DIVISION-II HZD0547-523422
HAFIZABAD SUB DIVISION-III HZD0547-525422
HAFIZABAD SUB DIVISION-IV HZD0547-523422
CANTT SUB DIVISION GRW CANTT055-3861354
AROOP SUB DIVISION GRW CANTT055-3202274
FAREED TOWN SUB DIVISION GRW CANTT055-3202301,3730567
SHAHEENABAD SUB DIVISION GRW CANTT055-9200554
DASKA SUB DIVISION NO-1 DSK052-6611420
DASKA SUB DIVISION NO-II DSK052-6611420
DASKA SUB DIVISION NO-III DSK052-6623110
DASKA SUB DIVISION NO-IV DSK052-6227877
JALALPUR BHATTIAN SUB DIVISION JPB0547-500135
PINDI BHATTIAN SUB DIVISION JPB0547-532417
SUKHEKI SUB DIVISION JPB0547-530135
VANIKAY TARAR SUB DIVISION JPB0547-537135
POWER HOUSE SUB DIVISION GRT-1053-3536489
S.I.E SUB DIVISION GRT-1053-3531805
AKRAM SHAHEED SUB DIVISION GRT-1053-9260299
MARGHZAR SUB DIVISION GRT-1053-9260230
AZIZ BHATTI SHAHEED SUB DIVISION GRT-1053-3603488
DINGA SUB DIVISION NO-1 KHR053-7400127
DINGA SUB DIVISION NO-2 KHR053-7400604
KOTLA SUB DIVISION NO-1 KHR053-7586058
KHARIAN SUB DIVISION NO-1 KHR053-9240121
KHARIAN SUB DIVISION NO-II KHR053-7533095
GULIANA SUB DIVISION KHR053-7578958
MANDI BAHAU DIN CITY SUB DIVISION MBD0546-502719
MANDI BAHAU DIN RURAL SUB DIVISION MBD0546-503390
MALIKWAL SUB DIVISION MBD0546-591136
LALAZAR SUB DIVISION MBD0546-509822
SHAHANA LOAK SUB DIVISION MBD0546-520088
JALAL PUR JATTAN CITY SUB DIVISION JPJ053-3594839
JALAL PUR JATTAN RURAL SUB DIVISION JPJ053-3430310,3556276,3600264
FATEHPUR SUB DIVISION JPJ053-3584065,66
KARIANWALA SUB DIVISION JPJ053-3580558
TANDA SUB DIVISION JPJ053-3583198,6670
PHALIA SUB DIVISION PHAILA0546-596565
PHARIANWALI SUB DIVISION PHALIA0546-592040
KHATIALA SHEIKHAN SUB DIVISION PHALIA0546-570199
GOJRA SUB DIVISION PHALIA0546-599006
MANO CHAK SUB DIVISION PHALIA0546-531839
GUJRAT RURAL SUB DIVISION GRT-2053-3524955
LALA MUSA CITY SUB DIVISION GRT-2053-7510912
LALA MUSA RURAL SUB DIVISION-GRT-2053-7510576
KUNJAH SUB DIVISION GRT-2053-3381202
SHADIWAL SUB DIVISION GRT-2053-3310160
POWER HOUSE SUB DIVISION SKT-1052-9250497
FORT SUB DIVISION SKT-1052-9250025
MODEL TOWN SUB DIVISION SKT-1052-9250495
CIVIL LINE SUB DIVISION SKT-1052-2467290
NAIKAPURA SUB DIVISION SKT-I052-3553539
CANTT SUB DIVISION SKT CANTT052-9250498
DALOWALI SUB DIVISION SKT CANTT052-4295340
KOTLI LOHARAN SUB DIVISION SKT CANTT052-3018790
SAIDPUR SUB DIVISION SKT CANTT052-6923697
HEAD MARALA SUB DIVISION SKT CANTT052-3502731
RANGPURA SUB DIVISION SKT CANTT052-9239030
PASRUR SUB DIVISION NO-1 PSR052-6441930
PASRUR SUB DIVISION NO-II PSR052-6441427
PASRUR SUB DIVISION NO-III PSR052-6441141
CHAWINDA SUB DIVISION PSR052-6210468
CHOBARA SUB DIVISION PSR052-6537075
ZAFARWAL ROAD SUB DIVISION SKT-II052-3540052
GHUIKE SUB DIVISION SKT-II052-3550059
AKBARABAD SUB DIVISION SKT-II052-3520192
PASRUR ROAD SUB DIVISION SKT-II052-3542961
DEFENCE ROAD SUB DIVISION SKT-3052-3552701
GODHPUR SUB DIVISION SKT-3052-4264344
SAMBRIAL SUB DIVISION SKT-3052-6520359
BHOPALWALA SUB DIVISION SKT-3052-6520383
NAROWAL SUB DIVISION NO-1 NWL-NWL0542-412001
NAROWAL SUB DIVISION NO-II NWL-NWL0542-618887
NAROWAL SUB DIVISION NO-III NWL-NWL0542-411981
BADDO MALHI SUB DIVISION NWL-NWL0542-406092
QILA KALAR WALA SUB DIVISION NWL-NWL052-6632092
SHAKARGRAH SUB DIVISION NO-1 SKG-NWL0542-450462
SHAKARGRAH SUB DIVISION NO-II SKG-NWL0542-450514
SHAKARGRAH SUB DIVISION NO-III SKG-NWL0542-450042
SHAKARGRAH SUB DIVISION NO-IV SKG-NWL0542-450088
ZAFARWAL SUB DIVISION N0.1 ZWL-NWL0542-538334
ZAFARWAL (DARMAN) SUB DIVISION NO-2 ZWL-NWL0542-538399
ZAFARWAL SUB DIVISION N0.3 ZWL-NWL0542-538182
CHOBARA SUB DIVISION ZWL-NWL052-6537075

GEPCO Helpline and Customer Complaint Management System

GEPCO is committed to delivering top-notch customer service to electricity consumers across its jurisdiction. Customers can send an email to the official GEPCO website at [email protected] to discuss their electricity issues.

If you experience delays in GEPCO’s response or if your electricity problems remain unresolved, you can escalate your complaint by submitting it in writing to the PITC Portal. The Punjab Information Technology Company is concerned with your electricity-related problems and will work to resolve them as quickly as possible.

To lodge a complaint with PITC, you can:

Still need help resolving your issue? Send an email to the Head of Quality Assurance, PITC, at [email protected].

For billing complaints, customers should visit the Sub-Divisional Office of GEPCO, where they will be given a date for rectification according to the established procedure and timeline. The GEPCO Helpline and Complaint Cell closely monitor these complaints to ensure they are resolved.

Additionally, electricity users can calculate their bills online before filing a complaint regarding billing errors. Simply input the total consumed units into the online bill calculator, and it will calculate the total bill amount within seconds.

Online GEPCO Complaint Form

To register your complaint online, visit GEPCO’s official website and fill out the GEPCO online complaint application form. This form allows you to report issues related to power supply, transmission, load shedding, billing, or new meter connections. The GEPCO Customer Care Center will try to address your concerns promptly and efficiently within the prescribed time limit.

GEPCO Telephone Directory

In case of an emergency, persistent complaints, or suggestions, or if your issue has not been resolved for several days, you may also contact the following GEPCO staff members:

GEPCO Staff DesignationOffice Phone Number-ExtensionMobile Number
GEPCO Chief Executive Officer (CEO)055-92005130345-1234567
Personal Assistant (PA) to CEO055-9200513-20020333-9876543
P.A/C.O055-9200513-20050300-1112233
Staff Officer055-9200513-20060300-4445566

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